Thank you for shopping with TechCatAssist. We are committed to providing you with high-quality products and a seamless shopping experience. However, we understand that there may be occasions when you need to return an item. Please take a moment to review our return policy to ensure a smooth process:
1. Reporting a Return:
- To initiate a return, please use our “Contact Us” form on our website within 30 days of receiving your order.
- In your return request, provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
2. Return Eligibility:
- Returned items must be in their original condition, unworn, and with all original tags and packaging intact.
- We reserve the right to refuse returns that do not meet these criteria or appear to have been worn, washed, or altered in any way.
3. Return Shipping Costs:
- The cost of returning an item is the responsibility of the customer. We do not cover the return shipping costs.
- Please choose a reputable shipping carrier and consider using a trackable and insured shipping method. We are not responsible for lost or damaged returns during transit.
4. Return Address:
- Ensure that the return address provided matches the address on the note attached to the package you received. This helps us process your return efficiently and accurately.
5. Refund Process:
- Refunds will be issued only after we receive and inspect the returned item(s). Once the return is approved, a refund will be processed to the original payment method used during the purchase.
- Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider’s processing times.
Exchanges:
- At this time, we do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately through our “Contact Us” form, and we will assist you with a return or replacement as applicable.
Cancellations:
- If you wish to cancel an order, please contact us as soon as possible. Orders that have already shipped cannot be canceled but may be eligible for return according to this policy.
We appreciate your understanding of our return policy. If you have any questions or concerns, please do not hesitate to contact our customer support team using the “Contact Us” form on our website. Your satisfaction is important to us, and we are here to assist you with any inquiries or issues you may have. Thank you for choosing TechCatAssist for your shopping needs.
